There are numerous technician production systems available today. Lateral support, Simple Support, Teams, Super Groups and Dispatch. Production systems must be designed based on the quality and capabilities of technicians, franchise and service advisors employed. Sheriff 5 Star ensures that the proper production system is implemented based on these principles rather than a one size fits all approach.
In some cases, a combination or variation of systems can be implemented especially with the Express Service Concept utilized by certain import franchises.
The proper production system is critical to getting labor hours produced and completed in a timely manner to ensure customer satisfaction and return on investment.
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“Initially, I was a little apprehensive having a consultant work with our service department. John Sheriff reviewed our processes, interviewed my advisors and put together a forecast of what was being left on the table. After sales training, management training, menu pricing and flagging controls we began to experience immediate increases. Within weeks, we were generating an additional $20,000.00 per month in customer pay labor and parts gross profit. We still utilize John’s systems and continue to grow. I think this was one of the best investments our dealership ever made for our service department.”
Ray Paine
Service Director
Brewster Honda
Brewster, NY
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