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Sheriff 5 Star Fixed Operations Consulting Dealer Testimonials

Our clients in 2018 averaged over 700% return on training investment!


Jackson Chevrolet

We’ve been working with Sheriff 5 Star Fixed Operations Consulting for several months now and have had CP labor and parts gross profit increases as much as $ 32,000.00 per month. As we all know, gross is a mindset and John’s systems, processes, training and follow up have helped us make the necessary adjustments to increase our gross profit dramatically. The 7 Step menu selling system, hands on service advisor training, enhanced customer sales presentation, sales closing techniques and service advisor compensation plans to support our new processes have made the greatest financial in our fixed operations. John’s demeanor, background as a successful Service Manager and track record as a consultant gives him the credibility to walk in and implement the change your department needs. The only regret we have is that we didn’t bring him in sooner! Don’t put it off, schedule him today!   

Tamera Jackson,
Dealer Principal, Jackson Chevrolet
Middletown, CT.

Tamera Jackson

Hudson Nissan

When I called the Sheriff 5 Star dealer references, I was somewhat skeptical of the dramatic financial results that his company helped dealers attain in fixed ops, including the results even within our own dealer groups other franchises. Within a few days of service advisor and management training our customer pay labor and parts profits increased significantly and I became a believer. My service department has increased fixed ops gross profit approximately 34% every month and I feel the relationship with Sheriff 5 Star is one of the best decisions we have made for improving fixed ops profits.

Steven Ossenkopp
Service Manager, Hudson Nissan
Hudson, NJ.

Steven Ossenkopp

Port City Nissan

Prior to implementing the Sheriff5 Star Fixed Ops Training System, I was very skeptical. Based on my personal pride, factory comparisons and further convincing myself in a self- fulfilling prophecy that my departmental was average and doing well, I was wrong

After only 10 days of training, my service department has already attained monthly CP labor gross profit increases up to 25% which places us as the 2nd highest in CP labor sales in the district and climbing.

In addition to knocking it out of the park with CP labor gross profit, we are in 1st place in every category of customer retention as measured by Nissan Motor Division.

The 7 Step Selling Process, menu system, custom labor pricing guide, coaching techniques and my learned proactive approach to holding my service advisors accountable for performance have proven to be the key to my departments financial success.

I am a believer!

Nate Chatigny                                                                             
Service / Parts Director
Port City Nissan, Portsmouth, NH.

Nate Chatigny

Saccucci Honda
 
When my dealer suggested that we engage Sheriff 5 Star Fixed Ops Consulting services to generate additional profitability, I was reluctant since we had very little improvement in performance previously with another fixed ops consulting  firm.  After Sheriff 5 Star pointed  out dramatic financial opportunities within our selling system, our dealership utilized his company and we implemented on line compliant service menus, package pricing, op code pricing, interactive reception and service advisor training. In addition, Sheriff 5 Star developed service advisor  compensation plans for us that help promote  increased sales performance and CSI  while keeping us within benchmark levels of selling expense. The installed systems and training  has helped us increase tens of thousands of dollars every month for five years now in fixed ops gross profit. I recommend Sheriff 5 Star Fixed Operations Consulting to any dealer or fixed ops management team looking for additional profitability and CSI.

Rick Hall
Service Manager
Saccucci Honda
Middletown, RI

Rick Hall

Bedard Bros,

With The Sheriff 5 Star Automotive Operating Systems and training implemented in our 3 dealerships, we increased as much as $87,000.00 per month in CP labor and part sales. We installed additional lifts and hired more techs to produce the additional labor hours and sales generated by the interactive selling system and factory compliant on-line service menus at our Honda Dealership. The system implementation was painless, my employees are better skilled and my customers are very satisfied. I recommend The Sheriff 5 Star System to any dealer looking for improvement in their fixed operations. .

Bill Bedard
Fixed Operations Director
Bedard Bros, Chesire MA

Bill Bedard

Hudson Nissan
 
 "With the Sheriff 5 Star hands on training and system implementation, our dealership attained 34% average monthly increases in customer pay labor & parts gross profit immediately.  These additional tens of thousands of dollars in gross profit each month has helped my dealership generate a more realistic return on investment. Our customer satisfaction has increased and we have the highest fixed ops sales and gross profit growth in our region with Nissan Motor Company. The implementation was painless and my team has responded well to the implemented systems and processes. I recommend Sheriff 5 Star to any dealer looking for a result driven process to attaining additional fixed ops profitability and CSI"

Paul Randazzo
General Manager
Hudson Nissan, Hudson, NJ.

Paul Randazzo

Saccucci Honda

“With the Sheriff 5 Star and Service Driver Menu System, our customer pay profits have increased every month.Monthly customer pay labor and parts gross profit increases up to $39,000.00 per month are being attained. The dealership and service employees are all making more money and have a higher level of job satisfaction. The System implementation was smooth and customers are very satisfied with the interactive selling process.”

Barbara & Carol Saccucci
Dealer Principal
Saccucci Honda, Middletown, RI.

Barbara & Carol Saccucci

The Sheriff System helped our 6 dealerships increase customer pay labor and part sales by 50 % the first year and 72% by the second year.The hands on training, systems implementation and compliant on-line service menu system enhanced our credibility while dramatically increasing our profits. In addition our customers and employees are more satisfied with the structure and processes.”

Ronnie Roberts
General Manager
Payne Auto Group, Weslaco, TX

Ronnie Roberts

Johnson Ford Nissan

“Within 5 days of the Sheriff 5 Star System implementation, my service departmentincreased customer pay labor hours per repair order by .70 hours per repair order and the effective labor rate increased 37%.Sales training, menus, pricing structure, advisor pay plans and a couple additional techs helped us get to the next level while enhancing our customer satisfaction. We still call on the Sheriff occasionally to tune us up and ensure our processes are in place. I recommend the Sheriff System to every dealer.”

Gary Johnson
Dealer Principal
Johnson Ford Nissan
Pittsfield, MA   
 

Gary Johnson

Brewster Honda

“Initially, I was a little apprehensive having a consultant work with our service department. John Sheriff reviewed our processes, interviewed my advisors and put together a forecast of what was being left on the table. After sales training, management training, menu pricing and flagging controls we began to experience immediate increases. Within weeks, we were generating an additional $20,000.00 per month in customer pay labor and parts gross profit. We still utilize John’s systems and continue to grow. I think this was one of the best investments our dealership ever made for our service department.”

Ray Paine
Service Director
Brewster Honda
Brewster, NY

Ray Paine

 

Toyota of Greenfield

Ford of Greenfield

We have been working with Sheriff 5 Star for a couple years now on quarterly visits.

Our customer pay labor hours per repair order and effective labor rate have has increased dramatically. This represents a 27% increase in our customer pay gross profit. John Sheriff is very easy to work with and he provides hands on training and extensive role playing with service advisors teaching them word tracks and effective sales processes. The Sheriff system on line service menu is awesome, user friendly and can track service advisor usage for accountability. While I was intimidated at first, there is no reason to be as his training services will only help you grow your business. Numbers Don’t Lie! Our financial improvement in fixed ops is significant!

Scott Martowski

Fixed Operations Director
Toyota of Greenfield
Ford of Greenfield
 

Scott Martowski

Northwest Hills CDJR

John Sheriff, President of Sheriff 5 Star Fixed Operations Consulting is a great consultant and I highly recommend him. And his companies services. He’s not like other consultants that your staff doesn’t want to listen to. The Sheriff builds a great relationship with your staff and teaches them to make themselves and your company more money! Win win. Thanks John!

 

Chris Gueniat
Service Manager
Northwest Hills CDJR

Chris Gueniat

If you need help increasing service department profits, service forecasting, service advisor training, service menus, service personnel pay plans, customer satisfaction processes or work distribution systems please call 401-450-2549 or fill the request form.

Sheriff 5 Star Automotive Operations Consulting

SHERIFF 5-STAR

Automotive Operating Systems

JOHN SHERIFF, PRESIDENT

Call for consultation  401-450-2549
•  john@sheriff5star.com • fixedoperationsconsulting.com

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